SHIPPING
THERE WILL BE NO REFUNDS OR EXCHANGES
WE CAN ONLY SHIP TO THE ADDRESS THAT WAS PROVIDED WHEN THE ORDER WAS SUBMITTED.
IF REQUESTS ARE NOT SENT WITHIN 5 DAYS, WE CANNOT REPLACE ANY MERCHANDISE.
IF YOU SUSPECT YOUR ITEM DELIVERY TO WRONG ADDRESS OR LOST- PLEASE PUT IN A CLAIM WITH UPS BEFORE SENDING AN EMAIL TO INFO@AVNUOFFICIAL.COM WE CANNOT ASSIST WITH LOST OR DELAYED PACKAGES WITHOUT A CLAIM NUMBER.
IF WE ARE AT FAULT, WE WILL PAY FOR RETURN POSTAGE.
INTERNATIONAL SHIPPING
INTERNATIONAL ORDERS ARE SENT OUT VIA USPS AND/OR DHL. SHIPPING TIMES DEPEND ON FINAL DESTINATION COUNTRY.
WE TRY OUR BEST TO MAKE SURE DUTIES ON OUR PRODUCTS REMAIN LOW- BUT IF YOU ARE AN INTERNATIONAL BUYER, SOME DUTIES, AS WELL AS ADDITIONAL TAXES, MAY APPLY AT CUSTOMS. WE ARE NOT RESPONSIBLE FOR ADDITIONAL CUSTOM FEES.
ALL PRE- ORDERS ARE FINAL SALE.
PRE-ORDER ! PLEASE READ BEFORE PURCHASE.
PRE-ODERS WILL TAKE PLACE BETWEEN NOVEMBER 13TH - DECEMBER 3RD. ORDERS WILL START TO PROCESS BY DECEMBER 28TH. ORDERS WILL START TO SHIP JAN 2nd. BY PURCHASING THE ITEM YOU ARE AGREEING TO THE PRE- ORDER SHIPMENT POLICY.
PRE-ORDERED ITEMS ARE NOT APPLICABLE FOR RUSH OR EXPRESS SHIPPING- PLEASE KEEP THIS IN MIND WHEN PLACING YOUR ORDER.
ORDERS WILL START PROCESSING ON DATE ADVERTISED ON THE SITE- AVNU LLC RESERVES THE RIGHT TO CHANGE RELEASE DATES WITH PROPER NOTIFICATION TO CUSTOMER. ORDERS CAN TAKE UP TO 5 BUSINESS DAYS TO PROCESS STARTING ON THE RELEASE DATE, OR THE FIRST BUSINESS DAY AFTER THE RELEASE DATE IF DATE ADVERTISED IS A HOLIDAY, WEEKEND, ETC.
PRE-ORDERED ITEMS WILL BE SENT USING NORMAL SHIPPING RATES.