Due to increased volume in orders and the impact of COVID-19 and mail carriers losing packages, we highly recommend purchasing insurance for items more than $100.
We are not responsible for lost packages and will not send out replacement items if no insurance was purchased with your order.
You can purchase insurance at checkout.
Orders will be shipped every Saturday of the week.
THERE WILL BE NO REFUNDS OR EXCHANGES
WE CAN ONLY SHIP TO THE ADDRESS THAT WAS PROVIDED WHEN THE ORDER WAS SUBMITTED.
IF REQUESTS ARE NOT SENT WITHIN 3 DAYS, WE CANNOT REPLACE ANY MERCHANDISE.
IF YOU SUSPECT YOUR ITEM DELIVERY TO WRONG ADDRESS OR LOST- PLEASE PUT IN A CLAIM WITH UPS BEFORE SENDING AN EMAIL TO INFO@AVNUOFFICIAL.COM WE CANNOT ASSIST WITH LOST OR DELAYED PACKAGES WITHOUT A CLAIM NUMBER.
IF WE ARE AT FAULT, WE WILL PAY FOR RETURN POSTAGE.
INTERNATIONAL ORDERS ARE SENT OUT VIA USPS AND/OR DHL. SHIPPING TIMES DEPEND ON FINAL DESTINATION COUNTRY.
WE TRY OUR BEST TO MAKE SURE DUTIES ON OUR PRODUCTS REMAIN LOW- BUT IF YOU ARE AN INTERNATIONAL BUYER, SOME DUTIES, AS WELL AS ADDITIONAL TAXES, MAY APPLY AT CUSTOMS. WE ARE NOT RESPONSIBLE FOR ADDITIONAL CUSTOM FEES.
ALL PRE- ORDERS ARE FINAL SALE.
PRE-ORDER ! PLEASE READ BEFORE PURCHASE.
PRE-ORDERED ITEMS ARE NOT APPLICABLE FOR RUSH OR EXPRESS SHIPPING- PLEASE KEEP THIS IN MIND WHEN PLACING YOUR ORDER.
ORDERS WILL START PROCESSING ON DATE ADVERTISED ON THE SITE- AVNU LLC RESERVES THE RIGHT TO CHANGE RELEASE DATES WITH PROPER NOTIFICATION TO CUSTOMER. ORDERS CAN TAKE UP TO 5 BUSINESS DAYS TO PROCESS STARTING ON THE RELEASE DATE, OR THE FIRST BUSINESS DAY AFTER THE RELEASE DATE IF DATE ADVERTISED IS A HOLIDAY, WEEKEND, ETC.
PRE-ORDERED ITEMS WILL BE SENT USING NORMAL SHIPPING RATES.