Terms of service – AVNU index

Terms of service

TERMS OF SERVICE

AVNU
Effective 2026
Welcome to AVNU. These Terms of Service (“Terms”) govern your use of our website and the purchase of any products or services from AVNU.
By accessing our site or placing an order, you agree to these Terms. If you do not agree, please do not use our website or services.

1. ABOUT AVNU
AVNU is a fashion house specializing in limited-production garments designed with intention and craftsmanship. Our operations prioritize quality, transparency, and controlled releases over mass-market fulfillment.
AVNU reserves the right to update or modify offerings, services, or site content at any time.

2. ELIGIBILITY & CUSTOMER RESPONSIBILITY
You must be at least 18 years old to make a purchase.
You agree to provide accurate, complete, and current information at checkout. AVNU is not responsible for delays, losses, or errors caused by incorrect or incomplete customer information.

3. PRODUCT INFORMATION & AVAILABILITY
We make every effort to display products accurately. However:
Colors and details may vary by screen or device
Minor variations may occur due to craftsmanship and production
These variations do not constitute defects.
Product availability is limited and subject to change without notice.

4. PRICING & PAYMENTS
All prices are listed in USD unless otherwise stated.
AVNU reserves the right to:
Adjust pricing at any time
Correct errors or inaccuracies
Cancel orders placed due to pricing errors
Payment must be completed in full at the time of purchase.

5. PRE-ORDERS
Some items are offered on a pre-order basis and are not in stock at the time of purchase.
By purchasing a pre-order item, you acknowledge:
The item is produced after the order window closes
Shipping timelines are estimates, not guaranteed delivery dates
Production and transit timelines may vary
All pre-orders are governed by the AVNU Pre-Order Agreement, which is incorporated into these Terms.

6. SHIPPING
Shipping timelines provided at checkout are estimates only.
Once an order is transferred to the shipping carrier, AVNU is not responsible for:
Carrier delays
Lost or stolen packages
Delivery interruptions
Shipping terms are governed by the AVNU Shipping Agreement, incorporated into these Terms.

7. RETURNS & EXCHANGES
AVNU does not offer refunds.
Exchanges are permitted for size only, subject to:
Product availability
Eligibility requirements
Inspection approval
Returns and exchanges are governed by the AVNU Return & Exchange Agreement, incorporated herein.

8. FINAL SALE ITEMS
All pre-order items, promotional purchases, and items that have entered processing or production are final sale unless otherwise stated.
Order cancellations are not permitted once processing or production begins.

9. CHARGEBACKS & DISPUTES
Initiating a chargeback without first contacting AVNU constitutes a violation of these Terms.
AVNU reserves the right to:
Contest chargebacks using order records and policy acknowledgments
Restrict or ban accounts associated with abuse or repeated disputes

10. INTELLECTUAL PROPERTY
All content on the AVNU website, including designs, images, logos, text, and branding—is the exclusive property of AVNU.
You may not copy, reproduce, distribute, or use any content without written permission.

11. USER CONDUCT
You agree not to:
Use the site for unlawful purposes
Submit false claims or disputes
Engage in abusive, fraudulent, or harmful behavior
AVNU reserves the right to refuse service at its discretion.

12. LIMITATION OF LIABILITY
To the fullest extent permitted by law, AVNU is not liable for:
Indirect or consequential damages
Delays beyond our control
Carrier-related issues after shipment
AVNU’s liability, if any, is limited to the purchase price of the item.

13. FORCE MAJEURE
AVNU is not responsible for delays or failure to perform due to events beyond reasonable control, including but not limited to:
Natural disasters
Labor disruptions
Carrier failures
Government actions

14. CHANGES TO TERMS
AVNU may update these Terms at any time. Continued use of the site constitutes acceptance of the revised Terms.

15. GOVERNING LAW
These Terms are governed by the laws of the United States and the state in which AVNU operates, without regard to conflict-of-law rules.

16. CONTACT
For questions regarding these Terms, please contact AVNU through the official communication channels listed on our website.

FINAL ACKNOWLEDGMENT
By using this site or completing a purchase, you confirm that you have read, understood, and agreed to these Terms of Service and all referenced policies.
AVNU operates with intention, transparency, and mutual respect.
Verified