Shipping policy

AVNU PRE-ORDER AGREEMENT POLICY- By purchasing a pre-order item from AVNU, you acknowledge and agree to the following terms:

1. Made-to-Order Production

Pre-order items are produced in limited quantities following the close of the ordering window. These pieces are not in stock at the time of purchase.

2. Estimated Shipping Window

Pre-order items ship within the estimated production window stated on the product page. This window accounts for production, quality control, and international transit. Shipping timelines are estimates, not guaranteed delivery dates.

3. Separate Shipping

Pre-order items ship separately from in-stock items unless the customer explicitly chooses combined shipping at checkout. AVNU is not responsible for delays caused by combined shipment selections.

4. Order Finality

All pre-order purchases are final sale once production has begun. Because items are made specifically for this release, cancellations, refunds, or chargebacks are not permitted after the production window starts.

5. Updates & Communication

AVNU provides periodic email updates throughout the production and shipping process. Lack of updates outside scheduled milestones does not constitute a service failure.

6. Acknowledgement of Timeline

By completing your purchase, you confirm that you understand:

This is a pre-order item

The shipping window is extended

Delivery timing differs from in-stock purchases

AVNU operates with transparency and intention. Pre-ordering is a commitment to craftsmanship, not convenience.

 

AVNU SHIPPING AGREEMENT- For In-Stock Items

AVNU operates with intention, transparency, and respect for craftsmanship. This Shipping Agreement outlines how in-stock orders are processed, shipped, and delivered.

By placing an order for an in-stock item, you acknowledge and agree to the following terms:

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1. In-Stock Order Processing

In-stock items are processed within 2–4 business days after purchase.

Processing includes:

Order verification

Quality control review

Packaging and fulfillment

Orders placed on weekends or holidays begin processing on the next business day.

Processing time is separate from shipping time.

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2. Estimated Shipping Timelines

Once an order has been processed, shipping timelines depend on the carrier selected at checkout.

Estimated transit times:

Standard Shipping: 3–7 business days

Expedited Shipping: 2–3 business days

All shipping timelines are estimates, not guaranteed delivery dates.

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3. Shipping Confirmation & Tracking

Once your order ships, you will receive a confirmation email containing tracking information.

Please allow 24–48 hours for tracking updates to appear after label creation.

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4. Shipping Delays & Operational Grace

While AVNU aims to meet all estimated timelines, delays may occur due to factors beyond our control, including:

Carrier processing delays

Weather or environmental conditions

Seasonal or high-volume shipping periods

Carrier network disruptions

These circumstances do not constitute a failure of service.

Once a package is transferred to the carrier, AVNU is not responsible for transit delays.

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5. Address Accuracy & Delivery Responsibility

Customers are responsible for ensuring that all shipping details are accurate at checkout.

AVNU is not liable for:

Delays due to incorrect or incomplete addresses

Packages delivered to addresses provided by the customer

Reshipment may require additional fees.

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6. Delivered, Lost, or Stolen Packages

If a package is marked as delivered by the carrier but cannot be located:

Please allow 48 hours for final delivery confirmation

Contact the carrier directly using the tracking details provided

AVNU does not replace or refund orders marked as delivered by the carrier.

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7. Customer Communication Standards

AVNU provides shipping confirmations and tracking details as part of the standard customer experience.

Please note:

Requests submitted before the processing window has passed may not receive additional updates

Response times may vary during high-volume periods

We appreciate your patience while our team assists with carrier-related inquiries.

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8. Alignment With Pre-Orders

In-stock items ship independently from pre-order items unless combined shipping is explicitly selected at checkout.

AVNU is not responsible for delays caused by customer-selected combined shipping.

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FINAL ACKNOWLEDGMENT

By completing your purchase, you confirm that you understand:

Shipping timelines are estimates

Carrier delays may occur

Processing time differs from transit time

AVNU is not responsible for carrier-related disruptionsAVNU prioritizes craftsmanship, clarity, and care — not rushed fulfillment.

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